Customers need to check the condition of the goods and can exchange/return goods immediately at the time of delivery/receipt in the following cases:
Goods are not of the correct type, model as ordered or as shown on the website at the time of ordering.
Insufficient quantity, incomplete set as in the order.
External condition affected such as torn packaging, peeling, breakage…
Customers are responsible for presenting relevant documents proving the aforementioned shortcomings to complete the return/exchange of goods.
Return notification time:
within 48 hours from receiving the product for cases of missing accessories, gifts, or breakage.
Time to send back returned products:
within 14 days from receiving the product.
Product return location:
Customers can bring the goods directly to our office/store or send them via postal service.
In case customers have comments/complaints related to product quality, please contact our customer service hotline.