Return and Refund Policy

1. Return Conditions

Customers need to check the condition of the goods and can exchange/return goods immediately at the time of delivery/receipt in the following cases:

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Goods are not of the correct type, model as ordered or as shown on the website at the time of ordering.

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Insufficient quantity, incomplete set as in the order.

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External condition affected such as torn packaging, peeling, breakage…

Customers are responsible for presenting relevant documents proving the aforementioned shortcomings to complete the return/exchange of goods.

Return notification time:

within 48 hours from receiving the product for cases of missing accessories, gifts, or breakage.

Time to send back returned products:

within 14 days from receiving the product.

Product return location:

Customers can bring the goods directly to our office/store or send them via postal service.

In case customers have comments/complaints related to product quality, please contact our customer service hotline.