We are committed to providing transparent and fair warranty services for all customers.
Products within the warranty period
Products warranted according to supplier regulations
Customer must present the warranty card when claiming warranty
Product is past the warranty period stated on the warranty card or the warranty card is lost
Warranty card does not clearly state the product code and purchase date
Product code and warranty card do not match or cannot be identified for any reason
Product is scratched due to long-term use
Product is broken, dented, or deformed due to impact
Customer self-intervenes with the product machine or takes it to another place for repair
Product is found to have a manufacturer defect upon receipt
Product is not the same as the product ordered by the customer on our website
Note:
– Customers need to exchange or return goods within 7 working days from the time of receipt.
– Returned products must have original labels, boxes, and packaging intact as when the customer first received them.